Job Description

Posted 1 week ago

Arcas Technology is partnered with a leading Telecommunications company who are currently looking for an experienced IT Support Engineer to join their business on a permanent basis.

The company seeks a candidate to provide hands-on IT support, ensure seamless service delivery, manage hardware and software, and assist with cybersecurity and infrastructure maintenance for internal and customer systems.

Key Responsibilities

* Preparing laptops and desktops per company or customer specifications, ensuring compliance with security policies and accreditation standards.

* Ensuring the efficient operation and regular updates of desktop systems, monitoring performance and usage while addressing hardware/software obsolescence.

* Manage and maintain on-site audiovisual equipment such as projectors and video conferencing tools.

* Work in line with the organisation’s cybersecurity policies.

* Handle the setup and configuration of hardware (such as IP phones, mobile devices, workstations, peripherals) and software, troubleshooting any technical problems that arise.

* Help manage and support designated customer IT infrastructure and networks.

* Assist internal users by diagnosing and resolving issues, maintaining ownership of problems until resolution, keeping users updated on progress, and ensuring all issues are logged in the Service Desk system.

* Liaise with third-party vendors when additional support is needed to resolve IT problems.

* Participate in the on-call IT support rota, responding to urgent matters, including both remote troubleshooting and on-site support for the company and customer networks as necessary.

Key Skills

* Windows 10/11 desktops, including troubleshooting, patching and building

* Windows Server 2019/2022 administration

* MS Exchange

* Active Directory Group Policies

* Good understanding of IT Security

* VMware

* MDM support and administration

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology

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