It Support Engineer

Full Time Oxfordshire IT Job Pro UK

IT Support Engineer – Abingdon – £21,000 – £25,000

Role: IT Support Engineer

Reporting to: IT Manager

Hours of work: 35 hours per week – Office based

Salary: £21,000 – £25,000

Benefits include but not limited to: Discounted Gym memberships, Employee recognition, Private Health Care and more!

An IT Support Engineer is required to support a leading retail business. You will mainly be based in the Abingdon Office and provide 1st and 2nd line support.

Responsibilities:

* Incidents or requests logging, dispatching (incl. prioritisation and categorisation), solving and closing by the IT service management system

* Work closely with the IT Manager and external IT specialists/consultants/providers

* Work to provide first & second line response, being the first (and main) point of contact for all of the company’s internal queries and incidents, user requests and solving problems

* Installing and configuring computer hardware, software, systems, networks, printers and scanners

* Manage Office365 in terms of ; user creation, password creation, email creation license allocation and so on and so forth

* Testing, verification and rollout of new IT systems when required

* Liaise with senior IT team members to escalate complex problems

* Support management with managing the relationships between the company and 3rd party suppliers

* Identify areas where improvements can be made in the IT service, and suggest enhancements to the IT Manager & IT Director

Requirements:

* Proven experience within an IT Support Helpdesk function

* Technical skills and experience across; MS Windows OS (Server & Client), Office 365, VPN, Anti-virus software, PC, Printer, LAN, Networking/WIF, VoIP Phones, Microsoft Azure

* Track record of providing 1st and 2nd line support to customers and internal staff

* Knowledge of servers, networking, firewall, UPS, desktops, laptops and printers

* Strong attention to detail and a customer focussed mentality

* Working experience with in ITIL environment

To be considered for this fantastic opportunity, please send across an updated CV or call Jerry Hayman

To apply for this job please visit itjobpro.co.uk.