It Support Engineer

Full Time Oxfordshire IT Job Pro UK

IT Support Engineer – Abingdon – £21,000 – £25,000

Role: IT Support Engineer

Reporting to: IT Manager

Hours of work: 35 hours per week – Office based

Salary: £21,000 – £25,000

Benefits include but not limited to: Discounted Gym memberships, Employee recognition, Private Health Care and more!

An IT Support Engineer is required to support a leading retail business. You will mainly be based in the Abingdon Office and provide 1st and 2nd line support.


* Incidents or requests logging, dispatching (incl. prioritisation and categorisation), solving and closing by the IT service management system

* Work closely with the IT Manager and external IT specialists/consultants/providers

* Work to provide first & second line response, being the first (and main) point of contact for all of the company’s internal queries and incidents, user requests and solving problems

* Installing and configuring computer hardware, software, systems, networks, printers and scanners

* Manage Office365 in terms of ; user creation, password creation, email creation license allocation and so on and so forth

* Testing, verification and rollout of new IT systems when required

* Liaise with senior IT team members to escalate complex problems

* Support management with managing the relationships between the company and 3rd party suppliers

* Identify areas where improvements can be made in the IT service, and suggest enhancements to the IT Manager & IT Director


* Proven experience within an IT Support Helpdesk function

* Technical skills and experience across; MS Windows OS (Server & Client), Office 365, VPN, Anti-virus software, PC, Printer, LAN, Networking/WIF, VoIP Phones, Microsoft Azure

* Track record of providing 1st and 2nd line support to customers and internal staff

* Knowledge of servers, networking, firewall, UPS, desktops, laptops and printers

* Strong attention to detail and a customer focussed mentality

* Working experience with in ITIL environment

To be considered for this fantastic opportunity, please send across an updated CV or call Jerry Hayman

To apply for this job please visit