Job Description

Posted 2 weeks ago

Job Title: IT Support Engineer

Location: Northampton – 3 days from the office 2 from home

Salary: Up to £30,000 per annum

Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, O365, MS365, MSP

Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices.

Responsibilities:

– Provide first-line technical support to end-users via phone, email, and ticketing system.

– Troubleshoot and resolve hardware and software issues promptly and efficiently.

– Escalate complex problems to the appropriate teams while ensuring timely resolution.

– Document all support interactions and solutions accurately within the ticketing system.

– Assist with the setup and configuration of user accounts, devices, and software applications.

– Collaborate with other members of the IT team to improve processes and enhance customer satisfaction.

Requirements:

– Previous experience in a similar 1st line support role is preferred but not essential.

– Strong communication and interpersonal skills with a customer-centric approach.

– Basic understanding of ITIL principles and IT service management.

– Proficiency in Microsoft Office applications and familiarity with Windows operating systems.

– Ability to multitask and prioritize workload effectively in a fast-paced environment.

– A proactive attitude towards learning and staying updated with technological advancements.

Benefits:

– Competitive salary up to £30,000 per annum.

– Opportunities for career advancement and professional development.

– Friendly and supportive working environment.

– Pension scheme and other employee benefits.

– Convenient location in Northampton with easy access to public transportation.

If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer