Job Description

Posted 1 week ago

IT Support Engineer

Up to £30,000 (DOE)

Onsite (Leamington Spa)

I have partnered with a growing solicitors looking to expand their IT Team based in Leamington Spa. They are looking for a 1st/2nd Line Support Engineer to work full onsite providing internal support to employees.

Key Responsibilities:

To act as the first and second line of support to all staff
To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently
To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate
To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters
To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
Network administration/troubleshooting
Communicating effectively with end users, both on site and working remotely
Liaising with third party support teams/consultants

Experience:

3 years' experience in a Service Desk/Helpdesk environment
Microsoft office/ Office 365 experience
Troubleshooting of hardware/software issues
Basic networking protocols- DBS/DHCP, TCP/IP
Virtualisation- VMWare/Hyper-V
PowerShell experienceIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

Skills: