IT Support Engineer Desktop support 1st Line (Home based, with visits to client sites occasionally)
If you are looking for your next role in the IT industry, then look no further! We have an amazing opportunity with an established technical solutions company whose primary customer base is the media industry.
At Tech4 TV we provide clients with a host of services, from data cabling to cloud solutions, hardware supply to Internet and voice services.
Please note because of the nature of our clients the successful candidate will have to sign an NDA, we work with clients across London, Brighton and the Home Counties.
A successful Desktop Support – 1st Line duties:
Answering and resolution of technical queries via phone, email, and remote tools
Maintain a high degree of customer service for all support queries
Be pro-active when dealing with user issues and take ownership of problems
Maintain a log of any software or hardware problems detected
Support users in the use of computer equipment by providing necessary training and advice
Escalate more complex problems to the Technical Manager for resolution
Provide basic social media engagement with our followers
Skills and Experience:
The ideal candidate will have worked in a 1st Line Support role for at least 12 months previously and have experience of:
Must – Supporting cloud-based services, specifically Azure, Microsoft Office 365 Admin Centre and be able to demonstrate creating users, groups, and making changes safely
Must – Basic to strong technical understanding of Windows 10/11, macOS, iOS, Android and Office 365 applications
Must – Basic to strong technical understanding of PC, printer and scanner hardware set-up and configuration
Understanding of Cloud based Wi-Fi Management and resolution of issues
Experience of providing remote support for users and systems, including resolution of technical issues on the phone, and using remote support tools
Understanding of networks and how they work
The ideal candidate will also:
Have excellent customer service skills, telephone manner and email etiquette
Be pro-active, independent approach
Willing to learn and meet clients
In return you will get:
a competitive salary of between £23,000 – £28,000 per annum
working from home
28 days holiday
Company phone and laptop
28 days holiday
Interviews will be held in Stevenage face to face. Apply today!
Please note, only qualified candidates will be considered/reviewed