Job Description

Posted 1 hour ago

IT Support Engineer
Location: Head Office Based + Occasional Site Travel (Fully Expensed)
Salary: 30-35+ Benefits

Are you an experienced IT Support Engineer looking for your next challenge within a growing and dynamic organisation?
Our client is seeking a proactive and customer-focused IT Support Engineer to join their internal IT team, supporting users across multiple sites. This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys a varied role combining desktop support, infrastructure administration, and occasional site visits.
The RoleAs an IT Support Engineer, you will provide both 1st and 2nd Line support to end users, ensuring the smooth operation of the organisation's IT systems and services. Based primarily at the company's Head Office, you will also travel to other locations as required, with all travel expenses fully covered.

Key responsibilities will include:

Providing 1st and 2nd Line IT support to users across the business
Troubleshooting hardware, software, and network-related issues
Supporting and administering Microsoft Windows Server environments
Managing and supporting the Microsoft 365 stack, including Exchange Online, Teams, SharePoint, and Azure AD
Setting up and configuring desktops, laptops, mobile devices, and peripherals
Assisting with user account administration, permissions, and access management
Supporting network infrastructure, including switches, routers, Wi-Fi, and connectivity issues
Escalating complex issues where required and working with third-party suppliers
Contributing to IT projects, system upgrades, and continuous improvement initiatives
Maintaining accurate documentation and service recordsSkills & Experience Required
Previous experience in an IT Support Engineer, Service Desk Analyst, or similar support role
Strong knowledge of Microsoft Windows Server environments
Experience supporting Microsoft 365 technologies
Proven experience delivering 1st and 2nd Line Support
Basic networking knowledge (TCP/IP, DNS, DHCP, switching, wireless networking)
Excellent troubleshooting and problem-solving skills
Strong communication and customer service abilities
Ability to prioritise workload and manage multiple support requests
Experience working within a structured IT support environmentEssential Requirements
Full UK Driving Licence
Willingness to travel to company sites when required
Strong interpersonal skills and a professional approach to customer support