Job Description

Posted 4 weeks ago

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team for an initial 12 month contract. You will be tasked with,

Key Responsibilities:

* Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.

* Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.

* Laptop Builds & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.

* Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.

* Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.

* Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.

* Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.

* Collaboration: Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary.

You will be required to work in the office full time