Job Description

Posted 59 minutes ago

IT Service Manager |6-Month Contract | InsideIR35 | Hybrid

Location: London (Hybrid, onsite 2 days per week)
Contract:  Inside IR35

We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment.

Key Responsibilities
Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved.
Act as the primary contact for suppliers and internal stakeholders.
Own Major Incident Management, including participation in an on-call rota.
Drive Continuous Service Improvement initiatives across services.
Ensure compliance with governance, security, audit, and regulatory requirements.
Produce service reporting and manage service-related risks.
Build strong relationships across technical teams, suppliers, and business stakeholders.Essential Experience

Experience managing multiple managed service providers.
Strong knowledge of ITIL and service management best practice.
Experience with ITSM tools such as ServiceNow.
Own Major Incident Management processes and supplier escalations.
Drive ITIL service management practices across Incident, Problem, Change and Knowledge Management.
Ensure supplier performance against SLAs, OLAs and contractual commitments.
Produce service reporting and support governance, audit and risk management activities.
Desirable
Experience within Utilities, regulated industries, or critical infrastructure environments.
Knowledge of cybersecurity, risk management, and service resilience.If this is of interest please apply with an updated CV and I will give you a call if your profile seems like a good fit.

IT Service Manager |6-Month Contract | InsideIR35 | Hybrid