IT Service Desk Technician

Full Time Wellington, Somerset Somerset IT Job Pro UK

We are looking for an additional IT Service Desk Technician for our exciting customer. You will be joining a dedicated team of IT support staff from a range of backgrounds with one thing in common, a real passion for delivering high quality, reliable and maintainable systems. The primary aim of this role is to ensure that all staff in this rapidly growing company are provided with the best IT services possible!

Key Accountabilities:

First point of contact for all IT Support queries both internally and externally
Day to day support for (Apply online only) desk-based (across 7 office locations) and remote users
Management and distribution of helpdesk tickets
Asset Management
1st line technical support
Change control processes
Software management
Documentation process / KnowledgebaseQualifications and Experience Required:

Familiar with Microsoft Windows from XP to Windows 10
Microsoft Office 2013/2016
PC & Laptop Hardware knowledge
Excellent communication and organisational skills
VPN both mobile user and site to site
Anti-Virus solutions, implementation and analysis
Office 365 experience
IP based telephony systemsWould be an advantage to have but NOT essential:

Microsoft qualifications (Windows OS / Server OS)
Microsoft Windows server exposure
Experience of using an ITSM platform – preferably 'Hornbill'
Clear understanding of Active Directory
Understanding of DHCP/DNS/TCP IPCore Competencies:

Ability to build strong support relationships with others
Ability to remain focused during extremely busy periods
Able to prioritise workloads and recognise system demands
Ability to work to targets and deadlines
Good communication skills (both written and oral)
Good organisation skills
Personal time managementThis opportunity comes with very good benefits, including pension, good holiday allowance, healthcare, childcare vouchers and lots more…


IT Service Desk Technician, IT Support, First Line Support, Microsoft Windows, Microsoft Windows Server, ITSM platforms, Hornbill, Active Directory, DHCP, DNS, TCP/IP

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy

To apply for this job please visit