Job Description

Posted 2 weeks ago

Role: Service Desk Engineer

Salary range: £DOE

Hours:35 hours per week

Location: London

What will you be doing as a Service Desk Engineer?

Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards.
Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions.
Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments.
Aiding the Service Desk team in the configuration and rollout of new IT systems.
Documenting all activities performed on the helpdesk system.Responsibilities as a Service Desk Engineer?

Installing and configuring hardware, operating systems, and applications as instructed.
Assisting in the utilization and maintenance of corporate security systems.
Assisting in routine backups and maintaining backup records.
Providing support for service desk level 1 & 2 inquiries.
Establishing accounts and configuring hardware for new employees.
Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites.
Addressing issues related to Azure Virtual Desktop.
Offering assistance for the Microsoft 365 suite.
Troubleshooting and offering basic user support for Azure Virtual Machine environments.
Developing and deploying configurations using Intune.
Managing patch updates for workstations, both internal and remote.
Ensuring all changes to computer inventory are recorded in the asset management system.
Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management.
Managing, updating, and supporting mobile devices through Mobile Device Management (MDM).
Managing, updating, and supporting Apple devices.
Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications.
Planning for and contributing to supervision and performance appraisal meetings.
Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations.
Managing assets, licenses, and software.
Ensuring compliance and security measures are upheld.
Facilitating product procurement processes. Essential skills and experience

Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous.
Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions.
Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware.
Providing end-user support for OneDrive and SharePoint.
Previous involvement in VPN administration and supporting remote office setups.
Capable of thriving in high-pressure environments and collaborating effectively within small teams.
Demonstrating outstanding customer service capabilities.
Proficient in organizing and planning tasks to meet designated deadlines.
Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends.
Possessing experience in service desk operations.
Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices.
Proficiency in building workstations utilizing EndPoint Manager/Intune.
Providing end-user support for iMac and MacBook devices. Benefits

Home-based working with flexible hours.
25 days holiday – plus additional 3 days at Christmas (and bank holidays).
Pension (5.5% employer contribution).
Annual performance-based salary increases.
Employee Assistance & Wellbeing Programmes.Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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