IT Service Desk Analyst

Full Time West Midlands (County) IT Job Pro UK

IT Service Desk Analyst

Working with a well-known and public-facing organisation of circa 600 IT users, you'll be part of a small team supporting end-users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working with a small and friendly team of very capable people, with the support of a 3rd line Infrastructure team as an escalation point.

Core responsibilities:

Provide technical IT support – both remotely and physically
Support projects as required, such as a mobile device deployment
Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Minimum required skills and experience

Previous experience working in a 2nd line role or higher
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365, Active Directory
Citrix (basic level – shutting down sessions, assigning users etc)
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Mobile Device Management (MDM) tools
ITIL certification (knowledge of Incident Management, Change Management etc)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels

Great place to work. A low-stress IT Support position in a great team, with friendly end-users. Potentially a long-term contract opportunity.

Start ASAP.
Operating hours are between 8am – 6pm, you will be required to work shifts between these hours (to be agreed with the rest of the team).
Initial contract through until end of year. Likely extension/longevity.
Location is Banbury. Travel paid if travelling from Birmingham.
Paying up to £320p/d depending on experience.Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35). Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc)

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