Job Description

Posted 4 mins ago

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time 3-month fixed term contract basis. Our client has an excellent reputation and are one of the top 40 accountancy practices in the UK. This requires travel to their multiple sites across Milton Keynes and London, so a driving licence is essential.
Responsibilities of the IT Service Desk Analyst
* Be the first point of contact for users, logging and responding to incidents.
* Provide predominantly 1st level support with some 2nd level.
* Troubleshooting, diagnosing and solving problems.
* Complete skilled investigations.
* Take ownership of the Asset Management process.
* Onboard new starters.
Requirements for a successful IT Service Desk Analyst
* Minimum 3 years experience in a similar role providing 1st-level support
* Excellent working knowledge of Microsoft client operating systems and applications.
* Strong hardware diagnostics and fault-finding experience.
* Basic Citrix Virtual Desktop administration and understanding of Microsoft SQL Server.
* Full driving licence and use of own car.
What our Client offers
* 25 days holiday plus bank holiday
* Life assurance
* Private healthcare
* Employee assistance programmes
Summary of the IT Service Desk Analyst role
Salary: Competitive
Location: St Albans, 100% office-based with travel to Milton Keynes and London
Type of Contract: 3 Month fixed term contract
Hours: Full-time, Monday – Friday 9:00am – 5:30pm
Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors.
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**Thank you for your interest in the IT Service Desk Analyst role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications, we receive it is with regret that we are unable to respond to all candidates directly. However, if you do not hear from us within seven days you have unfortunately been unsuccessful on this occasion

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