Job Description

Posted 1 week ago

IT Helpdesk Support

Summer project

20th of April – 31 of July

Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project.

This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner.

The Shifts

Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.

Weekday shift one – The earliest start would be 08 00 and the latest finish would be 15 30 (you will be required to work a shift within these hours)

Weekday shift two – The earliest start would be 13 30 and the latest finish would be 21 00 (you will be required to work a shift within these hours)

Weekend – The earliest start 09 00 and latest finish is 16 30

The successful candidate

• Excellent communication and note taking skills.

• A great technical knowledge and the ability to ask the right questions to diagnose issues.

• Great accuracy, patient and methodical.

• Great team player and the ability to remain calm under pressure.

• To show a methodical and accurate approach to gathering facts, evidence and make conclusions.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application