IT Helpdesk Analyst

Full Time Swadlincote Derbyshire IT Job Pro UK

BRAND NEW OPPORTUNITY ***

Immediate start – interviewing next week.

The IT Helpdesk Analyst will be responsible for 1st line support at a large, multi-site user base, so strong customer service experience is a must!

Technical skills:

* Windows server support

* Basic printer fix and troubleshooting

* Basic IP network troubleshooting

* DNCP & DNS

* Active Directory

Key responsibilities:

* Resolve IT Support issues, aiming to achieve an 80%+ first time fix

* To escalate, communicate and liaise with internal IT Support Engineers

* To take full ownership of issues and always be willing to find answers to all questions raised.

This is an excellent opportunity at a progressive company in a fast-paced environment

To apply for this job please visit itjobpro.co.uk.