Job Description

Posted 7 hours ago

Job Title: IT Helpdesk Support – Expert
Location: London
Duration: 10 Months Contract with Potential Extension
Rate: £18.79 – £21.56 per hour Inside IR35

We are hiring an IT Helpdesk Support – Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.

The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.

Key Responsibilities

Provide first-line IT support via phone and service desk tools
Troubleshoot application, hardware, software, and basic network issues
Log, track, and resolve incidents and requests within SLAs
Escalate complex issues and potential service outages
Support IT changes and maintain accurate documentation
Communicate system availability and outages to users
Work rotational shifts to ensure support coverageShift Pattern: Rotational shifts:

9:00 AM – 5:00 PM
11:30 AM – 7:30 PMRequired Skills & Experience

Experience in IT Helpdesk / Service Desk support
Knowledge of incident, request, and problem management
Hands-on troubleshooting (hardware, software, basic networking)
Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
Strong communication and customer service skillsThis is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy