Job Description

Posted 3 hours ago

Cadent Gas Ltd

Lead the technical expertise that keeps our digital operations running As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service—bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support. This role goes far beyond resolving incidents: it’s about influencing service quality, driving operational excellence, and shaping how we deliver technology across all five Cadent networks. 

You’ll guide and support IT Field Analysts and Associates, helping prioritise workloads across business‑as‑usual and project delivery. You’ll analyse data and performance to identify improvements, ensure operational efficiency, and embed Cadent’s purpose, values and ambition across the team. 

Why you'll love this role:  

Operational Influence – Take a leading role in shaping how IT Field Support operates across all Cadent networks. 

End‑to‑End Responsibility – Oversee service performance, technical resolution, proactive maintenance, governance and documentation. 

Leadership Impact – Guide, support and mentor Field Analysts and Associates across BAU and project workloads. 

Cross‑Functional Collaboration – Work with IT, suppliers, operational teams and senior leaders to deliver seamless IT services. 

Continuous Improvement – Drive efficiency, increase first‑time fix rates and embed best practice across the field function. 

What you'll bring:  

Technical Expertise – Knowledge across networks, Microsoft operating systems, AD/Entra ID, M365, hardware, Intune/SCCM, AV, printing and IT security principles. 

Leadership Capability – Experience leading or supporting multi‑disciplinary technical teams, preferably within a multi‑sourced IT environment. 

Strong Communication Skills – Able to translate complex technical issues into clear business language. 

Service Excellence – Experience working in ITIL‑based environments with strong customer service at senior levels. 

Stakeholder Confidence – Ability to manage relationships with internal teams, senior leaders, suppliers and operational colleagues. 

Delivery Focus – Ability to manage workloads, drive performance, support incident resolution and maintain operational standards