Job Description

Posted 2 weeks ago

Job Title: Field IT Support Engineer – MSP
Location: Bridgewater
Salary: Up to £35,000 (DOE)

Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support?
If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you.

We are seeking a skilled IT Support Engineer to join our growing team in Bridgewater. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting.

Key Responsibilities
* Provide on-site and remote IT support (2nd line) for a wide range of clients
* Diagnose, troubleshoot, and resolve hardware, software, and network issues
* Install, configure, and support desktops, laptops, printers, and peripherals
* Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi)
* Assist with Microsoft 365, Azure and cloud solutions

Skills and Experience Required
* Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role
* Experience within a Managed Service Provider (MSP) environment is highly desirable
* Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking
* Experience with cloud services (Microsoft 365 / Azure)

Benefits
* Competitive salary up to £35,000 (depending on experience)
* Paid for certificates and training
* Regular pay reviews
* Excellent working environment
* Opportunity to work directly with clients and further develop technical skills

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