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IT Field Support Engineer

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Job Description

Are you an experienced Hospitality EPoS Engineer looking for a career not just a job?

Love being Field based and live Commutable to Oldbury?

We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal.

We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail.
Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led.
In accordance with instructions and consultation with management, typical work duties and responsibilities include:

Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers.
Attending customer premises to provide these solutions where appropriate.
Installation of e.p.o.s. hardware, software and data cabling
Participating in our on-going training program in line with our policy of continuous improvement.
Qualities, skills and knowledge required:
Enthusiasm, commitment, dedication.
Customer focus at all times.
Experience in e.p.o.s. within a hospitality environment
Knowledge of ICR Touch an advantage
Knowledge of Windows Server and SQL Database essential
Knowledge of LAN & WLAN and MS Operating Systems essential
Knowledge of VPN configuration and set up/port forwarding preferred
Full current driving licence essential
Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3
Term: Permanent with 3 months probationary period

Job Summary

Oldbury, West Midlands Location
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