Job Description

Posted 2 weeks ago

We are working with a well established who are seeking an IT Field Engineer to join their team covering the Gloucestershire, Herefordshire and Worcestershire area.

Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. 

What will you be doing as an IT Field Engineer?

Act as the technical point of contact for the customer whilst on site
Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects
Provide all aspects of IT support as required by the customer
Work with the customer to prioritise tickets in accordance with their requirements
Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions
Install and configure hardware, software, and networking equipment as required
Troubleshoot and diagnose hardware, software and network issues
Support colleagues with technical issues and contribute to the development of services delivered by the company
Deliver 2nd and 3rd line remote support to customers where required
Adhere to information security policies at all times
Liaise with colleagues and 3rd parties as required to provide solutions to our customers
Produce documentation for use both by the company and our customers What experience do you need? 

Windows Server (Apply online only)
Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS
Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking
Deployment and management of Windows 10/11 in a domain environment
Mass deployment of software applications to network devices
Modern backup technologies, strategies, and disaster recovery planning
O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams)
Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies
MDM technologies (e.g. Intune, Jamf, Meraki, Miradore)
M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations
Personal skills

Be a confident communicator at all levels, both written and verbally
Take a pro-active approach to IT support and show initiative in your day-to-day work
Be able to manage your time effectively, multitask, and prioritise your workload
Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return

Basic salary of up to £40,000 depending on experience
Continous training and paid for certifications
Hybrid working environment
30 days holiday inc bank
Additional lifestyle benefits
If you feel you match the above click 'apply now' with an up to date version of your CV