Job Description

Posted 4 weeks ago

IT Administrator

Our client is looking for an IT Administrator to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites (mainly Exeter).

Key responsibilities:

* Logging service desk support tickets taken by phone or email.

* Speaking with end users on the phone as part of the helpdesk role.

* Gathering Information and resolving technical issues, escalating as required.

* Documentation and updating of documentation.

* Build and setup of new Laptops, mobile phones and tablets.

* Occasional visits to site for setups and troubleshooting.

* Opportunity to get involved with in-house IT projects in house.

* Installing or changing software to fix issues (Windows patching, PDQ deploy).

* Remotely accessing hardware or software for clients to make changes and fix problems.

* Providing technical assistance for general questions and problems.

* Desk-side assistance as required for regional HQ or site visits.

* Resolving problems 1st line issues, i.e. printing, desktops, 4G routers.

* Triage of incoming support tickets from all regions.

* Assist with additional duties and tasks as assigned by the line manager.

* Adding and removing users from Office 365.

Platforms

Vmware Vsphere 7.x.

Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized).

Windows 10, 11 + Dell Clients.

Office 365 Client side, MS Teams.

MS Azure Admin.

MS 365 Admin, Security etc.

Freshdesk.

Sophos.

Forcepoint & Mimecast.

Teams and 8 x 8 Telephony

Networking

Cisco AnyConnect VPN

Meraki MDM + Meraki SD-WAN

Unifi Switches

Network Management

MPLS

Key Competencies:

* Flexible approach to working

* Excellent organisation skills

* Ability to learn on the job.

* Full UK driving licence with suitable transport for travelling to site.

* Willingness to travel as needed.

* The ability to embrace and role model our company values.

Essential requirements:

Formal IT qualifications or relevant experience

Full UK Driving licence

Own a vehicle for travel between sites

The benefit package for this role includes:

* Annual Bonus Scheme

* 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days)

* Pension scheme

* Perks Employee Discount Scheme

* Employee Assistance Programme

* Annual Volunteering Day

If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To £22,000 + benefits