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IT 1st Line Support

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Job Description

IT 1st Line Support, Bedford, £24,000 – £30,000 per annum

Role Profile

Cast UK have been instructed by a fantastic 3PL business to recruit an IT 1st Line Support to support their fulfilment operation. This is a fantastic opportunity to join a growing business and support their client and staff.

Key responsibilities:

Provide excellent customer service to all colleagues onsite and remotely
Logging of incidents, user queries and diagnosing faults
Efficiently escalating support cases where necessary
Tracking support cases to resolution within SLA
Document support activities, solutions & FAQs to create knowledge base

Skills & Experience:

Excellent problem solver
Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite
IT Certifications such as CompTIA A+, MCDST or equivalent is preferred but not essential
Familiarity with ticketing systems
Strong communication skills and willingness to learn

Remuneration

£24,000 – £30,000 per annum

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit

Job Summary

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Bedford, Bedfordshire Location
IT Job Pro

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