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Infrastructure Engineer

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Job Description

Infrastructure Engineer – Permanent – London – Up to £55,000 Per Annum
Join an exciting established IT Support company, working with clients across various sectors providing both MAC and PC support for a wide range of clients. They are eager to support your growth and development and will pay for training.
As a Senior Infrastructure Engineer, you will be integral in a growing team, responsible for maintaining the infrastructure and security of a diverse range of clients while spearheading technical projects.
This position is ideal for a candidate who has already held a senior support role, possesses strong infrastructure skills such as a thorough understanding of Windows Server and AD domains, and is eager to take the lead on projects while mentoring junior team members.
Key Responsibilities
* To be the senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st – 3rd support requests via phone, email, and remote tools all while providing an exceptional client experience.
* Troubleshoot complex technical issues, ensuring minimal downtime.
* Lead and coordinate escalated tickets, collaborating with the IT team and external vendors.
* Manage and maintain servers, storage, network, and security infrastructure.
* Lead upgrade and integration projects for clients.
Qualifications and Skills
* Extensive IT infrastructure experience, preferably in an MSP environment, including servers, storage, network, and security technologies.
* 10 years minimum commercial experience.
* Proficient with on-premises to cloud migration is essential for this role.
* Experienced in Exchange Migration.
* Open-minded attitude to new technologies and maintaining technical training/certifications
* Proficiency in Windows Server, AD Domains, GPO management, networking, and cloud platforms (Azure, Azure, InTune, Admin, AWS, O365).
* Strong problem-solving skills and ability to communicate technical information effectively.
* Familiarity with ITIL, Prince2, or Agile methodologies.
* Excellent TCP/IP & network troubleshooting.
* Proficiency with Cyber Security or Cyber Essentials are a plus.
* Certifications in Microsoft, VMware, Cisco, or relevant technologies are a plus

Skills:

Job Summary

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London Location
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