Job Description

Posted 4 weeks ago

Senior IT Engineer – Remote

We are looking for a highly skilled and motivated IT professional with MSP experience, supporting and evolving a modern, secure, and EUC environment, acting as the go to person and last stop for all EUC related incidents. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex technical problems, and communicates confidently with both clients and internal teams.

Key Responsibilities

Diagnose, manage, and resolve complex technical issues, including high-priority escalations

Work closely with clients and internal stakeholders to deliver reliable, secure IT solutions

Support, maintain, and improve on-premise, cloud, and hybrid infrastructure environments

Automate and optimise systems using scripting and best-practice frameworks

Core Skills

Excellent problem-solving skills with the ability to manage high-pressure escalations

Strong communication skills and the ability to work effectively with clients and internal teams

Experience working in a structured support environment with familiarity with the ITIL framework

Microsoft & Endpoint Technologies

Expert knowledge of Windows 10/11

Microsoft 365, Intune, Autopilot, Azure AD

Group Policy, Intune Configuration Policies, Microsoft Sentinel

Server & Virtualisation

Microsoft Windows Server 2012–2022

Virtualisation technologies, particularly Proxmox or Microsoft Hyper-V

Cloud Technologies

Public cloud solutions with hands-on experience in Azure or AWS

Solution implementation, migration, and ongoing support

Networking & Security

LAN / WLAN / WAN technologies

Strong understanding of DNS, DHCP, VPNs, and security best practices

Firewall exposure including Sophos, Cisco, Fortinet, and PF Sense

Automation & Virtualisation

Hands-on PowerShell scripting for automation and system management

Desktop virtualisation experience (Citrix, VMware Horizon, Windows 365, Azure Virtual Desktop)

Security & Backup

Proven experience managing and troubleshooting AV solutions such as Sophos and Microsoft Defender

Exposure to backup technologies including Veeam, Carbonite, SaaS Protect, and E-Vault