Job Description

Posted 1 hour ago

Senior Infrastructure Support Engineer – Birmingham/Hybrid

£50,000-£60,000

Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Infrastructure Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.

Essential Skills & Experience

* Proven experience in a senior 3rd/4th Line Infrastructure Support role.

* Strong troubleshooting skills across enterprise infrastructure technologies.

* Linux (Ubuntu)/VMware – healthy knowledge of

* Windows Server

* Citrix

* Microsoft 365 & Entra ID

* Apache, NGINX and/or IIS

* DNS, networking and load balancing

* Backup & Disaster Recovery

* SonicWall or similar firewall technologies

* Experience using PowerShell for administration and automation.

* Exposure to AI and automation tools to improve operational efficiency.

* Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.

Desirable Experience

* MSP background.

* Pre-sales, solution design and technical scoping.

* RFP/RFT responses and quotation design.

* Cloud migration projects, including Microsoft 365 and SharePoint.

* AI-driven service improvements using tools such as Microsoft Copilot or Power Automate.

* Relevant Microsoft, VMware, Citrix or SonicWall certifications.

Client Engagement

* Deliver high-quality technical support across a varied client base.

* Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.

* Support service delivery by maintaining high levels of customer satisfaction and SLA performance.

* Undertake occasional onsite visits where required.

Continuous Improvement

* Identify recurring issues and implement long-term solutions.

* Drive improvements through automation, AI and process optimisation.

* Contribute to technical documentation, standards and knowledge sharing.

* Mentor junior engineers and promote best practice across the team.

This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement