Job Description

Posted 2 weeks ago

Incident Manager
Permanent
Sheffield/Hybrid (2 days per week on site)
Salary: £50k – £60k + benefits

We are actively looking to secure an Incident Manager to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Your Key Responsibilities:

Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner.

Incident Process Expertise: Utilize deep knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption.

Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency.

Communication: Communicate effectively with stakeholders at all levels, providing regular updates on incident status and progress.

Problem Escalation: Escalate complex incidents to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue.

Service Improvement: Identify trends and patterns in incidents to drive service improvement initiatives.

Training and Mentoring: Train and mentor staff in incident management best practices, enhancing their skills and capabilities.

Reporting: Generate regular reports on incident management performance, identifying trends and areas for improvement.

Compliance: Ensure all incident management activities comply with company policies and regulatory requirements.

Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times.

Benefits Include:

Contributory pension scheme
Employee Assistance Program
Medical and Dental cover
22 days holiday + bank holidays
Maternity Pay/Shared Parental leave and paternity leave
Sick pay

Suitable Candidates should submit CVs in the first instance