Job Description

Posted 2 weeks ago

Technical Support Agent – Permanent

Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6)

£23,500 Per Annum

Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities?

We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software.

Areas of responsibility include:

Answer calls and emails to resolve technical issues by remotely connecting to customer sites
Call customers to explain certain functions, causes and solutions to the problem
Escalate issues to your line manager as appropriate
Complete training sessions to increase knowledge of new featuresSkills and Requirements:

Excellent organisation and time management skills
Self-motivated and have a professional telephone manner
High attention to detail
Hardworking and committed, with a sense of humourBenefits:

Yearly bonus twice a year
25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked
Flexible working environment
Pension scheme (3% employers' contribution)
Life assurance
Lunch provided once a week
Snacks and fruits available
Great onsite facilities, including gym, pool table and XBoxTo find out more about this superb opportunity and package, apply now to receive further details.

Shortlisting has begun.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role