Job Description

Posted 3 weeks ago

Are you ready to shape the future of AI in a fast-paced, innovative environment?

At IRIS Software Group, we’re transforming how our teams work with the power of Generative AI (GenAI). We’re looking for a forward thinking GenAI Operations Analyst to help us drive adoption, ensure operational excellence, and unlock the full potential of GenAI across our Customer Operations function.

What You’ll Be Doing

* Monitor GenAI tool performance, usage, and quality of outputs.

* Collaborate with Data Science and Product teams on updates and improvements.

* Deliver training and upskilling support to ensure successful adoption.

* Manage incidents and ensure AI solutions remain compliant and ethical.

* Create documentation, track KPIs, and generate regular reports.

What You’ll Bring

* A passion for emerging technologies, especially GenAI.

* Strong analytical and problem-solving skills.

* Excellent communication and cross-functional collaboration abilities.

* Experience in operations, data analytics, or technical support.

* Exposure to AI/ML tools or an eagerness to learn.

Why Join IRIS?

You’ll play a key role in shaping how we use AI to improve customer outcomes, streamline processes, and foster innovation across the business. We offer a collaborative, growth-focused culture with the freedom to experiment, iterate, and make a real impact.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible