Job Description

Posted 2 hours ago

Firstline Application Support Technician

The Package:-  To £35k + benefits

Location :- Warwick & primarily a remote role with circa 3 – 4 days a month in the office

The Role:-
Working as part of a dedicated & friendly team, providing critical application support to the healthcare/clinical industry.
You will provide Firstline Helpdesk support on clinical applications, involving call/email/app logging, Firstline Technical resolution, escalation and allocation, within an ITIL environment. This includes supporting over 140 sites across the UK and customers/users at all levels & therefore requires excellent communication skills.
You will primarily be working with the Healthcare Applications – RIS & PACS & training will be provided for the right person, especially if you have any related similar industry applications or extensive Apps Helpdesk background.

What are we looking for:-
Firstline, Helpdesk Application Support
Firstline Technical Fixing/Resolution experience
Ideally RIS and/or PACS or Similar Healthcare App Knowledge (an advantage)
Excellent Communication skills
Friendly personality
 Full Job description & further details available upon application & successful shortlisting