Job Description

Posted 2 hours ago

Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, they continue to invest in their e-commerce platforms and technology to make it easier for customers to do business with them.

They have an exciting opportunity to join a growing e-commerce team, supporting various online platforms.

This role is ideal for someone with a strong interest in technology, data, and e-commerce. You’ll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement.

What You’ll Be Doing

* Provide first-line support to customers using our e-commerce platforms

* Help customers understand and get the most out of platform features

* Support onboarding of new customers and guide them through setup

* Respond to queries via phone and email in a clear and professional way

* Troubleshoot basic website and system issues, escalating where needed

* Assist with account administration (setups, payments, renewals)

* Work with spreadsheets to support data updates and accuracy

* Support testing of website issues and fixes

* Help identify ways to improve customer usage and experience

What They're Looking For

* Strong communication skills and confidence speaking with customers

* Interest in technology, e-commerce, or digital systems

* Willingness to learn and develop new skills

* Good IT skills and attention to detail

* Problem-solving mindset and a proactive approach

* Positive attitude and ability to work as part of a team

* Good knowledge of Excel

Desirable (Not Essential)

* Graduate in an IT related subject

* Experience working with websites, e-commerce platforms, or CMS systems

* Any exposure to customer service or support environments

Why Join Them

* Full training and development in e-commerce and digital systems

* Exposure to platforms such as PIM, ERP, and integrations

* Opportunity to build a long-term career in a growing digital team

Salary will start on £27k this will increase to 30k after 6 months

Hours are 9am – 5.30pm Monday – Friday

23 days holiday + your birthday off as extra (holidays increase with service)

This is an office based role