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Field Engineer
Job Description
The principal role of the Field Engineer is to ensure the smooth delivery of Cat 5e cabling, VoIP phone systems, and other services to customers, both on-site and in the office.
Responsibilities:
* Install new CAT5e cabling and enhance existing data cabling infrastructure, including trunking installation.
* Conduct site surveys in commercial environments and provide detailed reports with findings.
* Install VoIP phones, switches, routers, and WiFi systems.
* Provide on-site customer support and complete on-site work within agreed provisioning process timescales.
* Troubleshoot a range of issues, investigate and diagnose faults, and work through to resolution.
* Ensure customer satisfaction in line with their expectations.
* Comply with company Health and Safety, Data Protection, Information Security, PCI, and IG policies.
Requirements:
* In-depth knowledge of installing Cat 5e cabling and enhancing existing data cabling infrastructures in commercial environments.
* Understanding of configuration management for customer premises equipment, such as routers, switches, and phones.
* Ability to conduct detailed site surveys and provide comprehensive reports.
* Strong troubleshooting skills and the ability to resolve technical issues efficiently.
* Excellent customer service skills and the ability to ensure customer satisfaction.
* Compliance with Health and Safety, Data Protection, Information Security, PCI, and IG policies.
* A satisfactory DBS check is required.
Additional Information:
* You will be provided with a company van, fuel card, and all the necessary tools to complete your work efficiently.
* The position involves travel to customer sites, so a valid driver's license is required
Skills:
Job Summary
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