Job Description

Posted 2 weeks ago

Desktop Support Engineer
Inside IR35
Length: ASAP – January 2025
Location: Edinburgh EH1

Experienced Senior engineers required to man a new TechBar for our clients. The role will be varied in nature, with the engineers asked to investigate hardware issues, general software issues and general advice IT advice related queries. The engineer will be liaising with internal Teams to gather learning material and sharing this with the end-user base to drive M365 User adoption.

Technical Skills

* Experience of Core Microsoft 365 Products:

* Office 365

* Exchange online

* SharePoint / OneDrive online

* Teams

* Windows 10 and Windows 11 OS

* Azure MFA (Multi Factor Authentication)

* Igel OS (awareness of Igel OS existence as potential Igel laptop)

* Intune/Mobile Device Management

* Lifecycle management

* Device provisioning (Autopilot)

* Understanding of how device compliance works

* Extra

* Conditional Access

* Active Directory (and hybrid on-premise)

* LAPS (Local Administrator Password Solution)

* Support of the following device types

* Windows OS

* Mobile devices – iPad/ IOS

* Android

* Laptops / Surface devices

* Support of cloud print solutions (HP Secure Print)

* Experience of ticket management systems (ServiceNow)

Other skills Required

* Working within an agile team

* Excellent Customer Facing Skills – Approachable, Friendly, Welcoming, Personable,

* Keen to Learn and stay Current, Interested in Technology

* Excellent Listening Skills, able to interpret and comprehend non-technical fault descriptions

* Understands and Supports the Tech Bar Ethos – A friendly Face and Help When You Need it

* Comfortable transferring knowledge of full functionality to end-users demonstrating the art of the possible within the M365 application stack

Skills: