Job Description

Posted 4 weeks ago

We are currently looking for a highly customer-focused and enthusiastic Desktop Engineer.

Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.

The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

This is a full-time, permanent position working a 37.5 hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

Primary role requirements:
Responsible for maintaining and promoting highest level of service to the client
Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
Responsible for Incident ticket handling, escalation and problem diagnosis
Desktop / Laptop / VDI – build, configuration and deployment to end users
Assist with software installation / deployment
Assist with Smarthphone deployments
Cover on TechBarSecondary role requirements:
Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
Hardware installation / upgrade / break fix for desktop, laptop, and server
Smarthpone support
Assisting with customer projects
Create and update procedural documentation
Basic telephony support and cable patching
Provide second line operational support across a variety of platforms
Initial investigation and reporting of network failuresEssential Skills and Qualifications:
Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support
Knowledge of Microsoft Office 2010 onwards
Working knowledge of Active Directory – Users and Computers
Have an understanding of DNS, DHCP
Working knowledge of Cisco AnyConnect VPN
RSA Secure Login administration
Proven and demonstrable software and hardware troubleshooting skills
Knowledge of Microsoft SCCM and OS / Application deployment
Good written communication: concise and accurate call logging, documentation and email correspondence
Able to work well as part of a team or independentlyDesirable skills / qualifications:
ITIL Version 3/4 Foundation
CompTia A+ Certification
Microsoft Windows 7/10 training and certificationThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
Flexible benefits including, private medial and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
Apply now for consideration!

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