1st Line Support Engineer

Somerset IT Job Pro UK

Role- 1st Line Support Engineer

Location- Bristol

Term- Permanent 

Salary- £24,000 per annum

I am looking for a 1st Line Support Engineer to join my IT client based in Bristol. This is a great opportunity for a 1st Line Support Engineer to become a part of an exciting business on their journey to success and growth, whilst receiving huge amounts of training along the way. As the 1st Line Support Engineer you will deal with all external client issues and escalate when necessary. If you have previous experience as a 1st Line Support Engineer or have an educational IT background with a passion for IT, looking to break into the market, I would love to hear from you!

The 1st Line Support Engineer you will have some of the following attributes:

Previous experience working as a 1st Line Support Engineer or an educational IT background
Knowledge or experience working with Active Directory would be beneficial
Understanding of troubleshooting to resolve issues
Knowing your way around hardware, setting up/fixing laptops, desktops and other bits of IT equipment
Experience working with Windows operating systems
Experience working with Office 365 or any other Microsoft applications
Understanding of networking fundamentals would be beneficial
Great communication, written and verbal
Strong attention to detail
Strong ambitions to succeed and progress
Excellent organisational skills
Strong passion for IT and a willingness to learn!
As 1st Line Support Engineer some of your duties will include:

Support all external clients with any issues and escalate when necessary
Act as the 1st point of contact and log any issues
Support and deploy hardware and software for client users
Support and troubleshoot hardware peripherals
Software instillations and upgrades
Log and update internal systems with any issues.
Learn about servers and networks
Set up new users
As 1st Line Support Engineer your benefits will include:

Up to £24,000 salary depending on experience
Strong holiday package
Great office space with chillout/games room
Company mobile and laptop
Overtime offered
Gain new IT Certifications
Exposure to new technologies
Work alongside some of the best!
Progression and training opportunities offered
If you are interested in this 1st Line Support Engineer position based in Bristol, please apply with an up to date CV to (url removed)

To apply for this job please visit itjobpro.co.uk.