IT Job Pro

Desktop Engineer

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Job Description

We have an exciting opportunity for a customer-focused Desktop Engineer, to support our long-standing client, based on their site in Luton.

This is permanent full-time role working Monday – Friday, 37.5-hours per week.

You will be responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.

As a Desktop Engineer you will:
Deal directly with clients in a friendly and highly confident manner
Troubleshoot known and unknown hardware and software issues related to desktop, laptops, workstations, peripherals, and associated accessories
Provide VIP support
Troubleshoot known and unknown software issues related to Windows platforms
Build and deploy PCs, patch network points, troubleshoot printer problems and support standard software packages
Provide ‘Hands and Eyes’ support to other teams 
Process site documentation and knowledge-base articlesWhat we are looking for:
Knowledge of current and past Microsoft windows operating systems
Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
Experience in Windows imaging techniques (Network & Local)
Microsoft Active Directory & Azure Active Directory knowledge 
Remote desktop support tools
Desktop/printer configurations
Experience and technical knowledge of IT, PC’s / peripherals and their architecture
Break fix, IMACs, Incidents, Projects
Experience with Ticket Management
Ability to manage your day effectivelyDesired skills / qualifications:
ITIL Foundation
Proven experience supporting Windows
Windows certificationThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
Flexible benefits including, private medical and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration!

By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website

Job Summary

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Luton Location
IT Job Pro

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