Job Description

Posted 6 days ago

Job Title: D365 Business Central Support Specialist

Location: Ireland (Hybrid/Remote options available)

Job Type: Full-Time, Permanent

We are looking for a D365 Business Central support consultant. This position can be in the Dublin office or can be remote; however, you must be based in Ireland.

About the Role:

We are seeking a skilled and customer-focused D365 Business Central Support Specialist to work for a Microsoft-leading Gold Partner. You will be responsible for providing day-to-day support, troubleshooting, and system enhancements for the Microsoft Dynamics 365 Business Central (BC) environment. This role is ideal for someone with a strong understanding of ERP systems, excellent problem-solving skills, and a passion for delivering high-quality support to end users.

Key Responsibilities:

* Provide 1st and 2nd line support for D365 Business Central users across multiple departments.

* Troubleshoot and resolve functional and technical issues in a timely manner.

* Liaise with external partners and Microsoft support when necessary.

* Assist with system upgrades, patches, and new feature rollouts.

* Document support processes, FAQs, and user guides.

* Train and support end users on BC functionality and best practices.

* Collaborate with internal teams to gather requirements and implement system improvements.

* Monitor system performance and proactively identify areas for optimisation.

Requirements:

Essential:

* 2+ years of experience supporting Microsoft Dynamics 365 Business Central or NAV.

* Strong understanding of core BC modules (Finance, Sales, Purchasing, Inventory, etc.).

* Experience with user support, issue tracking, and documentation.

* Excellent communication and interpersonal skills.

* Ability to work independently and manage multiple priorities.

Desirable:

* Experience with Power Platform (Power BI, Power Automate).

* Knowledge of AL language and extensions.

* Familiarity with SQL and reporting tools.

* Previous experience in a manufacturing, retail, or distribution environment.

What We Offer:

* Competitive salary and benefits package.

* Flexible working arrangements (hybrid or remote).

* Career development and training opportunities.

* Supportive and collaborative team environment.

* Opportunity to work with the latest Microsoft technologies.

If you are a D365 BC support consultant who is looking to take their career to the next level. Please apply now, and I will call to discuss