Business Analyst

Full Time Trowbridge Wiltshire IT Job Pro UK

Business Analyst
Full time (37 hrs)
Flexible working opportunities
£33,726-£35,000 per annum (dependent on skills and knowledge)
Trowbridge and surrounding areas

Our client has several exciting opportunities as they embark on a transformation project that will shape and create their next generation of housing services.

Their purpose is to provide local affordable homes, so they play their part in solving the UK’s housing crisis. They’ve been a vital part of their communities for over 30 years and truly understand the difference a safe, secure home can make. They want to make it even easier for customers to access their services when and how it suits them. Transforming their business systems and processes, data and information management and shaping a digitally confident workforce are all part of their ambitious programme of change.

It’s a great time to join our client and their passionate team of people, where you can really make a difference.

The role
This is a crucial role for delivering our client’s transformational change. The purpose of this role is to utilise continuous improvement methodologies to, identify and support improvements to processes, working collaboratively to motivate and engage with people and teams going through change across the business.

It has the following main responsibilities;
Process and re-engineer existing processes, with teams to ensure measurable improvements, that provide excellent customer service and value for money.
Ensure that system modules are configured so that the service area, organisation and their customers gain maximum benefit and efficiency.
Conduct regular requirement reviews with business leads and proactively develop and modify systems to meet the needs of the business and drive efficiencies.

What they need
For this role you’ll need to have the following skills and experience;
GCSE or equivalent qualification at grade C or above
Proven track record of change management and continuous improvement
Experience and knowledge Microsoft products
Ability to enthuse and excite people about continuous improvement and change.
Skilled communicator with exceptional soft skills including the ability to speak about both technical and business concerns.

Who they are
Our client is a not-for-profit housing association committed to providing affordable local homes for their customers. They have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from their offices in Trowbridge and Melksham. They own a repairs and maintenance company.

What they offer
Their main benefits include;
27 days holiday plus bank holidays
2 paid gifted days; one for your birthday and one over Christmas
Buy / sell up to 5 days holiday
Life assurance
Flexible working opportunities – giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance
Competitive pension (you pay 4%, they pay 9%)
Cycle to work scheme
Dress down Fridays (for office-based colleagues)

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