Job Description

Posted 3 weeks ago

Business Analyst

We are looking for an experienced and professional Business Analyst with knowledge of airline booking tools, Travelport or another GDS systems to be the Subject Matter Expert, defining and owning the capabilities of the business systems.

This position works closely with technical stakeholders and colleagues in capturing as-is and proposed changes to processes and systems and supporting them through to realising business case benefits.

Skills & Experience required

* Knowledge of airline booking tools, Travelport or other GDS systems

* Previous Business Analyst experience delivering business system and process change

* Proven experience of producing appropriate and effective technical and non-technical documentation

* A good understanding of common interfacing and integration technologies and standards

* A good understanding of UML and other common modelling languages and tools

* Experience in commercial IT/software delivery, and airline or general travel industry experience

* Competent user of Microsoft Office 365 and collaboration tools

Essential functions of the job

* Be the go-to expert for software platforms, product sets and business system capabilities

* Seek solutions and address deficiencies in a product, process or knowledge and managing delivery into production and live use for the business across all regional offices

* Define and develop capabilities of an existing product or process in live operation

* Capture and transform business requirements into technical solutions using appropriate techniques such as Use Cases, User Stories, UML diagrams and other artefacts

* Test new functionality as defined and developed with individual and/or instrumental involvement

* Analyse and understand APIs for integrating third-party platforms such as airline reservation and airport operation systems, hotel booking facilities, payment gateways, insurance services etc.

* Run workshops with internal and external stakeholders, and work with third-party providers and experts where necessary, to understand the behaviours and requirements of interface systems

* Demonstrate and present product and resolution ideas both internally and externally to existing/potential clients, supplier partners or third-party providers

* Supply visibility of product or process changes, ensuring awareness and clear requirements for technical teams to work to

* Provide assistance, support and guidance to all appropriate personnel for business and technical system requirements

* Manage the lifecycle of small change, enabling continuous improvements to be made to processes and systems with minimal disruption to the business

Education, experience and skills

* Education to Degree level or higher

* In lieu of education: equivalent combination of education and directly related experience