Job Description

Posted 2 weeks ago

Job Title: AV Service Desk Technician

Location: St Albans / Hybrid

Salary: £35,000 – £40,000

Job Purpose Summary:

This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support.

Key Responsibilities:

–          Manage incoming service desk tickets (ServiceNow)

–          Arrange and book service and maintenance visits for engineers

–          Schedule and coordinate freelancers where required

–          Provide remote technical support to clients using TeamViewer

–          Attend onsite service calls when necessary (1st & 2nd line AV support)

–          Complete service reports after each visit

–          Maintain service asset registers following PMV handovers

–          Support escalations from 1st line to ensure resolutions

–          Liaise with clients and contractors to gather required documents

–          Ensure all service tasks are logged, updated, and closed within SLA

Experience and Skills Required:

–          3 years AV experience – ideally within service and maintenance.

–          Experience using ServiceNow or a similar ticketing system

–          Strong organisational and scheduling skills

–          Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp

–          Full UK Driving Licence

–          Right to work in UK

Package:

–          Salary: £35K – £40K

–          24 days annual leave plus bank holidays

–          Hybrid working

–          Laptop & phone

–          Pension

–          Pool van available for travel

How to apply:

Submit your application or contact Jake Voisey on the details provided.

SER-IN