Job Description

Posted 6 days ago

There's a great opportunity to join the support team at an established company working on helping their clients in installing their product software and working through faults, collaborating with the development team.

You will be a 3rd Line Support Engineer working in a team of 6, gaining knowledge of the software product. Clients are pharmaceutical companies based in the United States and Europe.

The role offers flexible working hours with core hours between 9am and 4pm, hybrid arrangement with 2 days in the Bristol office and 3 days working from home, additional on call pay and great opportunity for travel.

Essential skillset:

2-5 years of experience with software application support
SQL database experienceDesirable:

C# exposure
Degree in Technical, Analytical or Scientific disciplineWhat you'll be doing:

Learning the details about the software product
Trouble-shooting software problems on both customer sites and in-house test environments
Diagnosis of complex software issues
Replicate reported software faults and pass them to the development team
Understand customer requirements and translate these into new feature requestWhat you'll get:

£30-40k salary depending on experience
Hybrid working
Flexible working hours
25 days holiday
5% pension
Company healthcare schemeIf you're interested, please apply with your CV and we can arrange an informal chat to discuss the role and benefits in full detail.

To find out more about Computer Futures please visit

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC(phone number removed) England and Wales