Job Description

Posted 1 hour ago

Application Support Analyst
Location: Exeter (Hybrid – 4 days a week in office)
Salary: Up to £30,000 + benefits

Looking to build a career in SaaS?

We're working with a growing software company looking for an Application Support Analyst to join its Exeter based support team.

This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology.

What you'll be doing:

Providing first line support via phone, email and ticketing systems

Troubleshooting software issues and user queries

Helping customers maximise their use of the platform

Escalating more technical issues where required

Working closely with internal support and technical teams

What we're looking for:

Excellent communication and customer service skills

Strong problem-solving and logical thinking ability

Experience in customer support, technical support, application support or software support

Why join?

Full product training provided

Clear progression into 2nd/3rd line and Software Development roles

Hybrid working and flexible hours

Friendly, collaborative team culture

Genuine long-term career development opportunities

This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience.

Are you interested to find out more?

If so, please contact James Chau at