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Application Support Analyst

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Job Description

Application Support Analyst

As a Barclays Application Support Analyst, you will perform a critical role for the new Mortgage Application Experience applications to ensure stability, continuity, and technical assistance of applications, providing rapid response to incidents and escalated user queries. You’ll be accountable for meeting contract obligations, including SLAs, with accelerated technical resolution, expertise and specialist system knowledge of incidents. If you are interested in an exciting opportunity, and happy to be On Call one week in six, please get in touch.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

•    Owning individual Incidents, ensuring delivery of solutions in line with the SLA agreements to deadlines and quality standards, providing regular updates to key stakeholders at all levels
•    Providing expertise and specialist system knowledge 24/7 (on a rota basis) to allow resolution of key incidents outside of business hours
•    Identifying proactive remedial strategies to prevent future problems, and to improve the quality of delivered software
•    Owning and contributing to individual Service Improvement items, including incident reduction and automation
•    Delivering documentation to agreed standards, on time, an error free
•    Helping major Incident Management by assimilating large amounts of technical and data to identify the most appropriate course of action
•    Working with wider technical teams on multiple technology platforms to resolve problems
•    Communicating clearly and concisely with clients and customers, including demanding stakeholders, during high severity and high impacting service disruption incidents

What we’re looking for:

•    Working experience within an AWS platform 
•    Experience within Application Support
•    Hands on experience with SQL and/or Oracle scripting
•    Hands on experience with Unix/Linux commands and scripts

Skills that will help you in the role:

•    Experience of API support
•    Basic knowledge of tools like Jenkins, Chef and other deployment tools  
•    Hands on experience with Unix/Linux commands and scripts
•    ITIL Certified

Where will you be working?

You will be based in Radbroke Hall, Knutsford. The Barclays Technology Campus just outside Manchester is our Tech Command Centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64-acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.


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