Job Description

Posted 4 days ago

Department: Projects

Responsible to: Service Delivery Manager

Working Hours: Monday to Friday 08.30 to 17.00 with 30 mins lunch and 2 x 15 min breaks.

This is a client facing role and responsible for delivery of project co-ordination / administration activities for Customer business ensuring that clients needs are met as the project evolves.

This job description details the role expected, but not limited to an Administrator/Coordinator.

Prime Role

* Single point of contact for day to day request activities/queries

* Stock Management

* Monthly Billing

* Change management process

* Attend Governance meetings/conference calls

* Manage/Maintain service risks and issues

* Attend and produce reports for the service review meetings (on or offsite).

* Ensuring cost effective delivery of service

* Planning, coordinating and monitoring the receipt and dispatch of goods

* Producing regular progress reports and statistics on a daily, weekly and monthly basis

* Responding to and dealing with customer communication by email and telephone in a timely manner

* Forming / developing good relationships with work colleagues

* Adhere, at all times, to company policies and procedures

* Maintaining computerised admin (often in spreadsheet form)

* Must be prepared to work a certain amount of overtime when required to do so

Skills and Attributes

* Mature and logic approach to problems

* Proficient in the use of MS Outlook and MS Office (predominantly MS Excel)

* Customer facing skills

* Have a “Can Do” attitude

* Must be prepared to work a certain amount of overtime when required to do so

* Have a flexible approach to working times

* Must be capable of working on his / her own initiative

* Must be presentable and professional at all times

* Must be able to relate and communicate

* The ability to work under pressure and meet deadlines

* Ability to plan and think ahead

* Excellent verbal and written communication skills

* Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these

Skills: