Job Description

Posted 4 days ago

Account Manager

Ashford

£28k – £40k basic + commission

Are you confident managing relationships with high-profile clients and keeping them happy?
Have you worked in publishing, media, or SaaS and want to bring that experience into a client-focused role?
Would you enjoy a mix of remote work and in-person collaboration at a modern Kent-based office?

We are hiring an Account Manager to join a successful digital technology company that supports leading brands in the publishing and content sector. This is a fantastic opportunity for someone with 2–5 years’ experience who wants to grow in a professional, client-facing role – supporting major clients and contributing to a high-performing team.

This hybrid role requires 2 days per week (Tues & Weds) in the office located in Ashford, Kent.

What the role involves:

* Be the go-to contact for a group of key clients, building long-term, trusted relationships

* Deeply understand both the company’s products and your clients’ businesses to build rapport and offer valuable guidance

* Manage client renewals and report on any upsell or growth opportunities

* Conduct regular account update meetings and calls, presenting insights and progress

* Track and follow up on any support tickets raised by your clients, ensuring resolution

* Work closely with the customer support, product, and development teams to ensure excellent service

* Take responsibility for client satisfaction, loyalty, and retention

* Stay up-to-date on industry trends, market developments, and your clients’ competitors

* Feed valuable client feedback into the Product team to support ongoing development

* Collaborate with other Account Managers to share best practices and improve team performance

* Build a working understanding of your clients' wider technology ecosystem and systems

What we are looking for:

* 2–5 years' experience in account management, client success, or a similar role

* A confident communicator – comfortable leading meetings with platinum-level clients

* Professional, proactive, and organised – someone who follows through and keeps things moving

* Experience in the publishing, media, or SaaS/software industries is highly desirable

* A curious and collaborative mindset – keen to learn and contribute to a close-knit team

This role offers variety, responsibility, and the chance to make a visible impact within a company that values integrity, innovation, and customer success. Occasional UK or international travel may be required for client meetings or industry events