Job Description

Posted 1 week ago

Techunite Ltd are recruiting for an experienced 2nd Line Support engineer to join a successful and growing MSP based in London. An MSP background is preferred due to the fast-paced environment and busy service desk operations.

This is mostly a remote role to begin with (with access to a coworking space in London which someone needs to be open to going to occasionally). In the next 12 months the company anticipate getting a permanent office in the Redhill / Gatwick area which will be hybrid (2-3 times a week in the office).

You will have a huge array of support available to you from the service delivery manager and project engineers. The main customer area is London so you will need to be happy to travel there for any site visits when required.

What you will be doing in the role:

* Hardware and Software solutions for including Microsoft Windows (8, 10 & 11) & Apple OS, Office & Microsoft365, Active Directory, remote access, Disaster Recovery & backup.

* Management and support to an appropriate level; servers, networking, SAN infrastructure, virtualised solutions, security, Azure.

* Responding to alerts, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware and supporting SAN storage etc.

* Delivering support responses and technical resolutions in a timely manner in a fast-paced, dynamic environment.

* Assisting in updating and deploying existing and new technologies / installation guides and ensuring client documentation is up to date.

* Customer site visits in London when required.

Key Skills and Experience required:

* Minimum 3 years’ experience working working on a busy service desk

* Technical skill set across (at 2nd Line level):

* Microsoft Windows (10 & 11) & Apple OS

* Microsoft Server (2012, 2016, 2019 & 2022)

* Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive for Business, Forms, PowerApps/Flow, PowerBI, Intune/Endpoint Manager/Autopilot)

* Microsoft AD, Windows Server, Exchange Server, RDS

* Hosted Telephony Administration (RingCentral/8×8)

* Server & SAN solutions (Dell/HPE)

* Backup & DR (Microsoft/Veeam/BackupExec/Azure)

* Basic Virtualisation Management (VMware/Hyper-V)

* Basic Networking (Cisco/HPE/Dell)

* Basic Firewall Administration (Cisco/WatchGuard/Fortigate)

* Basic Microsoft Azure

* Microsoft PowerShell & Scripting would be beneficial

* Demonstratable capability with troubleshooting experience and dealing with 1st Line escalations.

* Any understanding of, ITIL v3/v4 principles of Change and Release Management, Service Introduction, Service Asset and Configuration Management would be beneficial.

Perks and Benefits:

* Hybrid remote working with access to a coworking space

* Benefits including Gym Membership, pension, health insurance, annual performance based bonus.

* Company laptop

Please apply for further information and a confidential discussion – (phone number removed)

Skills: