Job Description

Posted 13 hours ago

Job Title: IT Technical Support Engineer (2nd Line)
Location: Manchester (hybrid 3 days per week)
Duration: Permanent
Salary: £29,000 to £35,000 depending on experience + Bonus
Industry: IT MSP & Telecoms

Overview

If you are a motivated IT professional looking to step away from repetitive password resets and move into a role with genuine technical ownership, this is your opportunity. Perfect Path Recruitment is representing a fast-growing Managed Service Provider based in Manchester that is scaling its operations. This role is specifically designed for a 2nd-line engineer who wants to bridge the gap into 3rd-line engineering and project delivery.

Instead of just maintaining the status quo, you will actively contribute to cloud migrations, infrastructure upgrades, and modern device management rollouts. Supported by a fast-paced, collaborative team, you will get hands-on exposure to advanced cloud communication technologies, Microsoft 365, and Intune administration, making it the perfect environment to rapidly accelerate your technical expertise and career trajectory.

Key Responsibilities

Advanced Technical Support & Troubleshooting

* Provide 2nd/3rd-line support across telecom, hardware, software, cloud services, and network environments.

* Troubleshoot complex issues across Windows, macOS, mobile devices, and Microsoft 365 services.

* Resolve issues related to advanced CX platforms, telecom systems, hosted voice solutions, and mobile connectivity.

Microsoft 365 & Intune Administration

* Manage and optimise Microsoft 365 services including Exchange Online, SharePoint, Teams, and Azure AD.

* Administer Intune/Endpoint Manager for device enrolment, compliance, configuration profiles, application deployment, and Autopilot.

* Implement and maintain conditional access, identity security, and modern device management best practices.

Project Delivery & Technical Ownership

* Lead and contribute to critical IT projects such as cloud migrations, device management rollouts, infrastructure upgrades, and system improvements.

* Plan, document, and deliver project tasks, ensuring alignment with business requirements and timelines.

Network & Connectivity Support

* Configure and troubleshoot network hardware and services including routers, switches, firewalls, VPNs, and wireless networks.

* Support telecom connectivity, VoIP systems, mobile devices, and cloud-based telecom services.

Customer Support & Onboarding

* Support onboarding of new users and clients, including Microsoft 365 and telecom setup.

* Communicate clearly with clients and colleagues, ensuring timely, empathetic, and effective resolution of issues.

* Maintain accurate documentation of systems, configurations, and support activities.

Candidate Requirements

Required Qualifications & Experience

* Proven experience in an IT support or IT engineering role (specifically 2nd-line level).

* Strong hands-on experience with Microsoft 365 administration and Intune/Endpoint Manager.

* Solid understanding of telecom systems, VoIP, mobile technologies, and network infrastructure.

* Proficiency with Windows, macOS, and Linux environments.

* Experience with cloud services, hosted telecom solutions, and VPN technologies.

Preferred Qualifications (Desirable)

* Relevant certifications (e.g., CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator, or CCNA).

* Specific experience with modern CX platforms, telecom industry software, or mobile device management (MDM).

* Previous experience in a fast-paced, customer-facing IT or managed service environment.

What the Client Offers

* Competitive Salary: £29,000 – £35,000 depending on experience.

* Performance-related bonus scheme.

* Company laptop and tech setup.

* Ongoing technical training, certifications, and development.

* Genuine career progression opportunities within a rapidly growing technology business.

* Flexible hybrid working options.

* A friendly, supportive, and collaborative team culture