Job Description

Posted 1 hour ago

A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team.

This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.

You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.

A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.

As a 2nd Line Application Support Specialist, your key responsibilities will include:

* Occasional travel to customer sites across the UK

* Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA

* Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL

* Replicate and document bugs clearly for development teams

* Act as a trusted contact via phone, email, and service desk

* Contribute to the knowledge base to support continuous team improvement

Requirements:

* A valid UK driving license

* Experience working with Linux CLI (troubleshooting and administration)

* Strong communication skills – able to engage both technical and non-technical stakeholders

* A customer-first approach with a genuine desire to deliver positive outcomes

* Highly organised with excellent time management

* A proactive, self-motivated approach with the ability to work independently

Benefits:

* 25 days holiday + extra day off on your birthday

* Company pension

* Training and development opportunities

* Volunteering days

* Company car (if eligible for insurance)

* Hybrid working (after successful 3-months’ probation)

This is a full-time, permanent role based in Shoreham-by-Sea. The position is office-based initially, moving to hybrid after 3 months. Working hours are Monday–Friday on an 8-hour rotating shift pattern between 9am–10pm.

Salary is £25,000. You must have a valid UK driving licence and access to your own vehicle if you are not eligible for the company insurance.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy