Job Description

Posted 3 days ago

1st Line Support Technician
£20,000-£24,000
Harrogate

I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment.

If you have a skillset inclusive of the below, we would love to hear from you:
* Experience with Active Directory and password resets
* Knowledge of group policy
* Experience with M365 applications
* Knowledge of Windows Server/ Exchange Server
* Basic networking understanding- DNS, DHCP, TCP/IP

Your responsibilities include:
* Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary
* Provide remote assistance to users
* Diagnose and troubleshoot hardware/ software and networking queries
* Provide clear and accurate information in a friendly and approachable manner

You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles.

Apply now!

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