IT Job Pro

1st Line Support Technician

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Job Description

Kickstart Your IT Career with a Leading Managed Service Provider!

Do You Have the Enthusiasm, Attitude, and Energy for IT Support?

If you're ready to launch your IT career, we have an exciting opportunity with an industry-leading Managed Service Provider based in Redhill. Our client is experiencing substantial growth and is looking to expand their team. They manage over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. They are seeking confident, personable, ambitious, and passionate IT enthusiasts eager to make their mark in the IT field.

Job Title: 1st Line Support Technician

Salary: £27,000 – £32,000

Location: Redhill (own transport essential due to location)

Benefits:

– 22 days annual leave, rising to 25 (accruing a day per year)

– Performance-based bonus

– Company laptop

– Training opportunities

– Frequent team social events

Serving as the medium between the customer and the wider technical team, it will be on you to carry the torch, which burns so bright… Continuing to delight their customers with industry topping service.

Be the Bridge: Serve as the vital link between customers and the technical team.

Delight Customers: Deliver industry-leading service and support.

Career Growth: Embark on a career-forging challenge with ample opportunities for development.

Are you ready for an uplifting and career forging challenge? Then lets find out more…

Day-to-Day Responsibilities

Customer Communication: Be the first point of contact for inbound customer communication, ensuring exceptional service.

Service Management: Create, manage, and resolve service cases within the IT Service Management tool.

Toolset Enhancement: Develop knowledge bases, customer guides, and processes.

Technical Proficiency: Gain a deep understanding of small & medium business IT solutions, such as Microsoft Windows, Office 365, networking, virtualization, software updates, and backup technologies.

What You’ll Bring

Service Experience: Ideally have worked in a service-based role (not necessarily IT), with a passion for the sector.

People Skills: A love for helping others, with kindness, compassion, fairness, and transparency.

Communication Confidence: Skilled in communicating with people, valuing interaction highly.

Flexibility: Comfortable with working (paid) overtime periodically, as is the nature of IT.

Organisational Ability: Excellent organisational skills with a keen eye for detail.

Technological Curiosity: A curiosity for technology and its application within an entrepreneurial culture.

**Ready for this career-defining opportunity?** **Apply now and make your mark in IT!**

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search

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