Job Description

Posted 3 hours ago

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000

We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This is an excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing.

Responsibilities

Provide 1st line technical support to customers, resolving queries or escalating where required
Manage inbound/outbound calls and case workloads in line with SLAs
Investigate and identify root causes of installation or product issues
Support third-party installers and internal stakeholders with technical queries
Accurately log all interactions via Salesforce CRM
Build strong relationships across customers, installers, and internal teams
Contribute to improving customer experience and reducing complaint volumes
Key Experience

Proven background in auto electrical, vehicle diagnostics, or similar technical environment
Experience in a technical support or helpdesk position
Strong problem-solving skills with the ability to diagnose faults
Confident communicator, both written and verbal
Experience using CRM systems (Salesforce desirable)
Ability to manage multiple cases and meet deadlines
Package

Salary up to £35,000
Hybrid working (3 days onsite, 2 from home)
Strong focus on employee wellbeing and development
Opportunity to join a market leader in a growing sector
Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000