1st Line Support Engineer

Full Time Eastbourne East Sussex IT Job Pro UK

1st Line Support Engineer

Managed Services Provider

Up to £20,000

Eastbourne, East Sussex

1st Line Support Engineer – Managed Services Provider (MSP) – Eastbourne. A 1st Line Support Engineer is urgently required by a Managed Services Provider in Eastbourne. The 1st Line Support Engineer will be responsible for providing customer focussed support to leading companies. You will be given the chance to progress into 2nd Line positions due to the companies focus on developing talent within the business and progressing their employees into senior positions.

The 1st Line Support Engineer will be responsible for;

Providing customer focused 1stLine Service Desk support for hardware and software issues.
Prioritising incidents based on their business impact.
Assessing the complexity of incidents and following escalation processes where required.
Ensuring all calls are accurately logged into the Service Desk system.
Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
Proactively identifying potential or future issues at client sites.
Proactively sharing technical knowledge and client-specific know-how with the team.

The 1st Line Support Engineer will have;

Proven experience working in a 1st Line Support position
Experience with Active Directory, Exchange and Office365

This is a fantastic opportunity for a 1st Line Support Engineer to work for a rapidly expanding Managed Services Provider who have a clear and tailored structure in place for progression

To apply for this job please visit itjobpro.co.uk.