Job Description

Posted 1 hour ago

Are you an experienced 1st Line Support Engineer looking for your next career challenge?

* Based in or within commuting distance of St.Helens?

* We’re looking for a friendly First Line Support Engineer to join our team and help us deliver exceptional IT services to small businesses.

* As one of the 1st Line Support Engineers at Neticonic, you’ll have the opportunity to work with cutting-edge technologies and be part of a team of like-minded professionals who share your love of all things tech.

* You will play a key role in helping (usually non-IT) end users with their phone and email queries and escalating any more technical or complex concerns to your team members.

If you are a true IT geek at heart and would love a small tech team where you can learn and grow, we want to hear from you!

Come and join us on our mission to revolutionise IT services for small businesses and take your career to new heights.

About your new 1st Line Support Engineer role

* Be the first person a client speaks with by phone or email about their IT help/support needs.

* And then provide the remote technical support the end user needs so that operational problems and queries are diagnosed and resolved as quickly as possible.

* Learn how to identify when tickets must be escalated to other team members.

* Manage a busy workload of service desk/IT support tickets.

* Ensure service requests and projects are completed on time and service desk tickets are resolved in line with agreed service levels.

* Learn and develop your IT skills, including furthering your knowledge of Windows (Desktop and Server), Office 365 and Microsoft Azure.

* Onsite support and installation of hardware and software.

* Develop your knowledge and skills so that you can specify, recommend, provide, configure, and implement many varied items of equipment including desktops, servers, printers etc. and supporting software per client requirements.

About You

We’d love for you to have the following experience and personality traits to thrive as the team’s new 1st Line Support Engineer:

* Hands-on experience with Windows (Desktop and Server), Office 365 and Microsoft Azure.

* 6-12 months experience in an IT-related employed role.

* Good communication skills – written, face-to-face and by phone.

* Good team player and a great person to have on the team.

* Attention to detail and excellent organisational skills.

* Full UK Driving License (essential).

This isn't for you if you love a big open-floor office and a huge team. The ideal environment for our ideal candidate is someone who loves being an integral part of an established yet small, growing company.

The role is primarily office-based, with occasional site visits will be required, for which use of a company vehicle will be provided in most instances.

Salary: Up to £26,000, depending on your experience