Job Description

Posted 1 hour ago

Technical Support Advisor (1st Line)
Dursley
£28,000 + bonus

A provider of software solutions, is looking for a Technical Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Own transport is required due to the location of the office!

BENEFITS

* Annual profit share bonus

* Health benefits

* As an Investor in People, our client commits to improve and progress their employees.

* 25 days annual leave (plus bank holidays)

* Good pension and healthcare schemes

* Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

As a Technical Support Advisor your key duties will include:

* Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions

* Identifying, diagnosing, and resolving software-related problems and technical issues

* Assisting clients with the installation and initial configuration of software products

* Keeping up-to-date with the latest software updates and features, sharing knowledge with clients

* Escalating complex issues to the 2nd Line Support teams

* Offering basic training to clients on using the software effectively

* Maintaining accurate records of client interactions, technical issues, and resolutions

* Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Technical Support Advisor, you must have:

* Previous experience within a Technical Support role

* Excellent problem-solving and analytical skills

* The ability to communicate effectively, both written and verbal

* Self-motivated with a positive attitude

* Able to work under pressure whilst maintaining quality and attention to detail

* A full driving licence and access to own vehicle

NEXT STEPS

If you’re interested in becoming a Technical Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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