Job Description

Posted 1 week ago

1st Line Support Engineer

My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.

Location: Cambridge

Salary: Up to £25,000

Working hours: Between 10am-6pm

Responsibilities:

Providing excellent customer experience, through issue resolution, and friendly customer service
Answering and logging incoming call and chat support requests
Maintaining detailed, accurate notes and time records
Troubleshooting and resolving technical issues until resolution or escalation
Referencing and updating client documentation and user guides
Liaising with 3rd party software vendors
Escalate incidents and service requests to 2nd line support where necessary

Key skills:

Windows Server & Desktop
Office 365 administration and troubleshooting
Familiarity with Active Directory, user management, and group policies.
Networking experience

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst

Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots