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1st Line Support Engineer

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Job Description

IT Helpdesk Engineer (MSP) – Manchester City Centre – Up to £25,000 + private health

You will miss 100% of the shots you don’t take, what’s stopping you taking your next shot with us?

Here’s why I think you should… Flywheel IT Services Ltd, a Managed Services Provider (MSP) are currently recruiting for a 1st Line, IT Support Helpdesk Engineer to be based in their bright and modern office in Manchester City Centre

You will preferably have experience supporting IT from an MSP background, providing technical services to their growing customer base.

We aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that our staff tell us they want. We believe in a work-hard-play-hard culture in which together we get things done, and we recognise the contribution of those around them, both formally and socially. We have embraced flexible working but have also built an office environment where our staff want to come in to meet and interact with their colleagues.

* We have bright and modern offices in Manchester city centre’

* We have monthly “contact days” on which we encourage everyone to attend an office and join us for company provided lunch and a few beers after hours.

* We operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by our staff.

* All staff receive their mental and physical health & wellbeing benefits package, giving our staff easy access to the prompt, high quality healthcare and support that they need.

* We are part of a rapidly expanding group that presents outstanding opportunity to progress your career.

* We believe in investing in the development of or staff. Training is provided for the job you have, and the job you want.

* 4PM finish on Fridays

Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.

Primary Duties and Responsibilities

To diagnose and resolve software and hardware calls/tickets.

To accurately record, update and document requests using the help desk system maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Execute software installation and deployment to computing systems if necessary.

Assist with Active Directory management.

Contribute updates to technical documentation, procedures and process definitions.

Assist infrastructure team with network and infrastructure initiatives including both hardware and systems administration.


Experience in a technical support or service delivery function within an IT environment

Working knowledge of technical support (break-fix) for Windows desktops/laptops.

Win7/W10 support knowledge.

A general understanding of networks – an understanding of TCP/IP, Switches, Routers and VPN.

Believes in personal development and willing to continually improve.

Can inspire confidence in stakeholders.

Proven experience building excellent client relationships.

Willing to update and adapt skills as required by the demands of the role.

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels.


Preferably come from an MSP background

Working knowledge of Windows Servers 2003 onwards.

Knowledge of Office 365.

Working knowledge of Windows domain environment.

Knowledge of Apple Mac environment.

So, what’s on offer

Basic salary of up to £25,000 (dependant on experience)

Private Health Insurance after probation

Company pension

25 days holiday plus bank holidays

Training and professional development

Don’t worry if your CV is out of date, just send what you have, and we can go from there.

Everybody will receive a response

Job Summary

M1, Manchester, Greater Manchester Location
IT Job Pro

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