Job Description

Posted 4 days ago

IT Technical Analyst Required – Construction Company – Cheshunt Area – Up to £40,000 Dependant on experience

In my clients pursuit of excellence, they seek to expand their team with individuals who share their passion. The primary focus of this role is to augment their existing IT department in providing robust support for a network encompassing over 900 users spread across four main offices and more than 80 project sites.

Main Responsibilities – Helpdesk

Job Responsibilities:

* Deliver prompt and effective 1st-level support to customers through telephone, email, and remote control, addressing issues related to the entire corporate PC environment, including Desktops, Laptops, Printers, Mobile Devices, and Software.

* Resolve all reported faults and service requests from the business, ensuring adherence to service level targets as defined by the helpdesk.

* Create and maintain comprehensive documentation to support efficient troubleshooting and future reference.

* Initiate order requests for approval and purchase, contributing to the seamless procurement process.

* Collaborate with third-party vendors to facilitate hardware support for Desktops/Laptops and coordinate necessary repairs.

* Communicate with Internet Service Providers (ISPs) to address and resolve Internet connection issues promptly.

* Escalate more intricate technical issues to the appropriate IT team member for resolution.

* Provide assistance in PC builds for new hires and participate in rebuilds as needed.

* Coordinate the acquisition of new IT hardware and software.

Additional Responsibilities

* Maintain a level of technological competence that remains current and fit-for-purpose in your role, highlighting any training needs to your line manager where appropriate.

* Arrange meetings with ICT Manager to discuss continuing issues that keep arising.

* Site visits to Project Offices for new Installations or additional work.

* Project work when required.

Key Skills & Experience

* Minimum of 2 years’ experience in an IT support environment

* Experience with support of Windows desktop OS

* Good working knowledge of PC, laptop & Printers hardware

* Good working knowledge of Office 365 applications

* Basic understanding of networks

* Mobile phones (iPhones and Android)

* Excellent telephone manner with good communication skills

Any experience with the following would be a bonus

* Basic Office 365 Administrative knowledge

Benefits:

* A Competitive Basic Salary

* Full Expenses Allowances for Train Tickets, Meetings and work lunches etc.

* Contributory Pension Scheme up to 10% (5% Employee, 5% Employer).

* Private Healthcare Scheme

* Life Insurance up to 3x Basic Salary

* 26 days annual leave with the option to buy or sell up to 4 additional days.

* Free optical test every 18 months.

* The sponsorship of one professional qualification per year.

* Performance Bonus Scheme

Skills: