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1st Line Support Analyst

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Job Description

1st Line Support Analyst – Initial six months FTC

Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand.

Working Hours: Monday to Thursday, 14:00 – 01:00

The Role: 

As a 1st Line Support Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service.

Key Responsibilities:  

Provide technical support within the ITIL framework and adhere to Service Management principles.

Troubleshoot and resolve software and hardware issues within SLAs.

Create and maintain knowledge articles to aid in issue resolution.

Complete service requests such as software installations and hardware setups.

Escalate complex issues to the relevant teams and coordinate external technical support when necessary.

Qualifications & Experience:

Previous experience in an IT support role.

Familiarity with the client's hardware and software tools.

ITIL Foundation certification.

CompTIA A+ or equivalent certification.

Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers a dynamic work environment where your skills and expertise will be valued and rewarded.

Interested? Please Click Apply Now!

1st Line Support Analyst

Job Summary

Gaydon Location
IT Job Pro

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