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1st Line Support

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Job Description

1st Line Support

Cantello Tayler Recruitment are currently recruiting for a 1st Line Support Engineer to join our client based in Egham.

The successful 1st Line Support Engineer will be responsible for:

Taking full responsibility for assisting internal staff by being the first point of contact for technical queries.
You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.
Providing support for c450 end users, including office and remote users
Provide face to face, floor walking and remote telephone troubleshooting support to end users
Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member
Working within a team to ensure all calls are responded to within SLA targets & requirements
Building and maintaining Desktops / Laptops (HP & Dell)
Ensuring that support tickets are dealt with promptly and appropriately
Reasonable understanding of IT hardware and Windows OS and software is essential.

The 1st Line Support Engineer will have:

Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively
Be a self-motivated and independent learner
Can communicate effectively in different ways and to people with different levels of knowledge
Be able to apply critical questioning to get to the root of the problem quickly
Have a basic understanding of IT concepts and can resolve technical problems.
Have a can-do attitude and show empathy for people
Strong organisational skills and the ability to adhere to company procedures and deadlines
Motivated to learn and pursue a career in IT
The ability to work both alone and in a team
Professional attitude and a strong work ethic
Strong Troubleshooting and fault-finding skills
Have the ability to work collaboratively with people from different disciplines and cultures
Excellent customer services experience / telephone mannerDesirable Skills:

A degree (in an IT discipline) preferred but not essential.
Office 365, knowledge using IOS & Android

If this 1st Line Support Engineer role is of interest to you, please click apply or contact Charlotte Harding in our Egham office

Job Summary

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Egham, Surrey Location
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