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1st Line IT Support Technician

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Job Description

Join a well-established IT support agency as a 1st Line IT Support Technician to join their growing team. They have an extensive range of clients, mainly in the UK, and offer a complete IT solution. 

THE 1st LINE IT SUPPORT TECHNICIAN JOB:

You’ll respond promptly to inbound support calls, logging incidents and accurately recording key information relating to the client, the nature of the incident and the urgency to meet SLA’s.
In the workshop, you will prepare new devices and carry out repairs and upgrades.
KEY SKILLS & EXPERIENCE

You must have a keen interest in IT, have worked in an MSP role or are currently working in a similar role.
You will have excellent customer service skills, including the ability to communicate confidently
GCSE grade A-C (or equivalent) in English and Maths
Have a full driving licence and car as they are located in a remote/peaceful part of the countryside.
It would be a bonus if you have any IT qualifications.
SALARY & BENEFITS YOU’LL RECEIVE AS 1ST LINE IT SUPPORT TECHNICIAN:

£22,000 – £26,000, dependent on experience
20 days holiday + your birthday off + public holidays
Hybrid working once fully trained
Pension
Quarterly staff events
Company perk scheme (vouchers and discounts)
On-site parking.
This is an excellent opportunity to develop a career in IT support. To apply for this role as 1st Line IT Support Technician, please click apply online and upload an updated copy of your CV.

All applicants must currently have the permanent right to work in the UK; visa applications will not be supported.

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Job Summary

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Chichester Location
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