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1st Line It Support

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Job Description

Our client is seeking a 1st Line Support analyst to join their team based in Snetterton, Norfolk.

They are seeking a 1st line IT support Analyst.

What the Role includes:

• 1st line of support for telephone support calls (including logging supporting evidence, resolving where experience allows or allocating to another team member where necessary)
• Management of support calls/emails to ensure they are seen through to resolution by an appropriate team member
• Communicating with customers to update on support call progress.
• Provide assistance to clients in the use of FAM and related IT and hardware issues (printers, Remote Desktop etc)
• Twice daily review and management of in-house designed early warning support tools
• Testing of bug fixes, new modules and features

Skills needed:

• Good verbal and communication skills
• Sound knowledge of office 365
• Good time management – need to deal with customer support calls at same time as reviewing/managing in-house early warning systems.
• Ability to cope with multiple open client support requests at any one time
• Self-motivated to learn and develop skills.
• Desire to develop Coding / database experience would be beneficial
• Methodical testing
• Good analytic skills

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful

Job Summary

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Snetterton, Norfolk Location
IT Job Pro

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