IT Job Pro

1st Line It Support

Viewed 0 times

Job Description

Our client is seeking a 1st Line Support analyst to join their team based in Snetterton, Norfolk.

They are seeking a 1st line IT support Analyst.

What the Role includes:

• 1st line of support for telephone support calls (including logging supporting evidence, resolving where experience allows or allocating to another team member where necessary)
• Management of support calls/emails to ensure they are seen through to resolution by an appropriate team member
• Communicating with customers to update on support call progress.
• Provide assistance to clients in the use of FAM and related IT and hardware issues (printers, Remote Desktop etc)
• Twice daily review and management of in-house designed early warning support tools
• Testing of bug fixes, new modules and features

Skills needed:

• Good verbal and communication skills
• Sound knowledge of office 365
• Good time management – need to deal with customer support calls at same time as reviewing/managing in-house early warning systems.
• Ability to cope with multiple open client support requests at any one time
• Self-motivated to learn and develop skills.
• Desire to develop Coding / database experience would be beneficial
• Methodical testing
• Good analytic skills

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful

Job Summary

Snetterton, Norfolk Location
IT Job Pro

Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.