Job Description

Posted 9 hours ago

Workplace IT Engineer (2nd Line Support)

West London | Ongoing Temporary Contract | ASAP Start
£174 per day PAYE or £225 per day Umbrella

Full time site based role with as this is supporting the wider members of the team with both hardware and software 

A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis.

This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.

The Role

You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.

Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools

Deliver hands-on support across multiple council sites

Install, configure, and decommission IT equipment, including cabling and network patching

Support print services and liaise with third-party providers (e.g. Ricoh)

Manage and prioritise escalations, including VIP support cases

Work collaboratively with wider Digital Services teams on issue resolution and projects

About You
Proven experience in 2nd line IT support within a complex environment

Strong troubleshooting skills, including backend analysis

Experience supporting hardware, software, and network infrastructure

Comfortable working across multiple sites and delivering in-person support

Ability to manage priorities and communicate effectively with stakeholders

Experience supporting VIP users and handling escalations

Full UK driving licence required

Additional Information
Site-based role across borough locations

Ongoing temporary assignment

Subject to pre-employment vetting checks

Keywords: 2nd Line Support, IT Support Engineer, Workplace IT Engineer, Desktop Support, Service Desk Analyst, Technical Support, Windows 10, Windows 11, Active Directory, Office 365, O365, Azure, Intune, SCCM, Endpoint Management, Hardware Support, Software Support, Network Support, Cabling, Patch Panels, Switches, Troubleshooting, ITIL, Incident Management, VIP Support, Local Government IT, Public Sector IT, Field Support Engineer, Onsite Support, West London IT Jobs