Voice Engineer

Full Time City and County of the City of London IT Job Pro UK

Although this role has been advertised as Content+Cloud, please note that you would be employed by Sipcom, one of the group's companies.

Sipcom is actively seeking a Voice Engineer to join our growing Engineering Department.

The Engineering Department is responsible for the design, installation, configuration and ongoing maintenance and availability of various hosted UC and voice solutions with associated infrastructure.

The Voice Engineer is responsible for configuring, supporting, and maintaining voice infrastructure and services throughout their lifecycle. The role focusses on our VoIP stack and interconnections with carriers, cloud services and customer devices.

Key Responsibilities:

Deploy and configure SBCs, B2BUAs, Registrars and Gateways
Analyse SIP Traces and flows to optimise and debug
Provide escalated incident and problem management; Own complex issues; Provide timely updates to the wider teams.
Test and quality assure new services to ensure they meet the service requirements and design specification
Ensure configuration is documented and knowledge is transferred to support teams
Monitor and react to key infrastructure alarms and metrics
Carry out changes in line with process and customer and/or Sipcom requirements
Work with engineers and architects to evaluate and create solutions for customer requirements.Requirements

Essential:

In-depth knowledge of SIP and experienced in SIP troubleshooting.
Building, deploying, supporting, and maintaining Session Border Controllers – preferably Oracle/Acme Packet.
Experienced in incident and problem management under ITIL framework.
Service transition and documentation.
Excellent time management skills.
Experience of Teams Direct Routing and/or Zoom Phone
Scripting and automation skills; ability to identify areas for automation and develop solutions.Desirable:

Professional vendor level certifications.Benefits

Job Type – Permanent
Role can be worked as fully remote or from one of our UK offices (Cardiff, London, Manchester, Reading or Milton Keynes)
37.5 hours per week
Pension provided via NEST
Eye test vouchers provided
25 days holiday
Social events when in office (bbq's, pub lunches etc)Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at (url removed)

To apply for this job please visit itjobpro.co.uk.